I’m a Customer Experience Lead and CX/AI Strategist with deep experience across Fortune 500s, digital agencies, and startups. I craft meaningful experiences that drive value for users and results for businesses by blending human-centered design with emerging AI capabilities.
This work keeps me curious, creative, and constantly learning—I wouldn’t want to be doing anything else!
FEATURED WORK
DESIGNING FOR REAL PEOPLE
End-to-End Experience Design
I believe in designing for the full complexity of human experience—not just “users.” Empathy isn’t a buzzword for me; it’s a daily practice. My goal is to make things that feel thoughtful, inclusive, and rooted in real human needs.
TEAM-FIRST DESIGN LEADERSHIP
I lead with curiosity, empathy, and clarity—building cross-functional trust and shaping design cultures where collaboration thrives. I champion every contributor, creating space for ideas to surface and evolve. Whether I’m guiding a team or contributing hands-on, I bring strategic focus, creative rigor, and a commitment to shared success.
I lead end-to-end design efforts—from initial research and strategy through to implementation and refinement—always aiming to create thoughtful, impactful, and user-centered solutions that drive measurable results.
AI & Creative Strategy
I use AI to uncover insights, explore creative possibilities, and guide strategic thinking. As an assistant, AI helps me move faster. I integrate AI throughout the design process, using it as a collaborator to enhance discovery, accelerate decision-making, and deliver smarter, more adaptive solutions.